Effective Date: 01 August 2025 
Last Updated: 01 August 2025

1. Introduction & Scope

These Terms & Conditions (“Terms”) govern the provision of brokerage, advisory, property management, marketing, and related real estate services by Whitehorse International (“we”, “us”, “our”) to clients (“you”, “client”, “buyer”, “seller”, “landlord”, “tenant”, “investor”).

By instructing us, listing a property, requesting property services, or entering into any agreement via us (oral or written), you acknowledge and accept these Terms.

These Terms apply alongside all mandatory regulations under UAE and Emirate laws — especially those of the Dubai Land Department (DLD), the Real Estate Regulatory Agency (RERA), and applicable anti-money-laundering / property transfer laws.

2. Our Services

Whitehorse International may provide, depending on your instructions:

• Property sales and resale brokerage: Off-plan and secondary market.

• Property leasing and rental brokerage.

• Client representation: Acting on behalf of the buyer, seller, landlord, or tenant.

• Marketing, advertising and promotion: Online portals, print, social media, and private networks.

• Property management: Tenant sourcing, rent collection, maintenance coordination, and post-sale support.

• Advisory services: Market analysis, investment strategy, valuations, due diligence, and regulatory compliance.

3. Licensing, Compliance & Legal Framework

• We confirm that all brokerage services are provided by licensed agents in compliance with RERA licensing requirements (Real Estate Broker Licence and activity permit).

• All property listings must be registered via approved RERA/DLD forms (e.g., “Form A” for listings, “Form B” for buyer representation, “Form F” / SPA / MOU for sale agreements) to be valid and enforceable.

• For off-plan properties, we ensure compliance with escrow requirements, developer obligations, and statutory disclosures as per law.

4. Client Obligations

As a client, you warrant and agree to:

• Provide accurate and complete information about identity, property details, finances, payment capacity, and documentation as required.

• Disclose any material facts or existing legal encumbrances relevant to the property or transaction.

• Provide truthful source-of-funds / wealth data when requested for compliance with AML/CFT regulations.

• Permit reasonable access for viewings, inspections, due diligence, and documentation checks.

• Respond promptly to our requests to facilitate timely negotiation, marketing, contracts, and closing.

• Honour payment obligations (purchase price, deposit, commissions, fees, VAT, transfer/registration fees) as per agreed terms.

5. Commission, Fees & Payment Terms

• Sale Transactions (Secondary Market): Unless otherwise specified, standard commission is 2% of sale price + 5% VAT, consistent with common practice in Dubai.

• Rental Transactions / Leasing: Commission is typically 5% of annual rent (or equivalent agreed fee) + VAT.

• Off-Plan Properties: Commission may be covered by the developer (common in primary market deals). Always check SPA / developer agreement for applicable commission structure.

Payment Rules: The commission becomes payable only upon successful completion of a transaction — signing of relevant agreement, registration/transfer at DLD, or tenancy contract registration (as applicable). All fees are exclusive of any third-party costs (e.g., DLD fees, NOC fees, service charges, VAT) unless explicitly agreed. Payment must be made via traceable bank transfer or approved trustee/escrow account, complying with UAE AML regulations.

6. Marketing & Listing Terms

• For each property listed, an official listing agreement must be signed (e.g., RERA “Form A” for sale or “Lease Brokerage Agreement” for leasing).

• You grant us permission to market your property via multiple channels — portals, social media, private investor networks, printed brochures, and in some cases, off-market/whitelist marketing (subject to confidentiality).

• Media Rights: Marketing materials (photos, floor plans, virtual tours, brochures) may be used across channels; you confirm that you hold rights or proper consent for all shared media.

• Exclusivity: If the listing is exclusive, you agree not to instruct other brokers or advertise elsewhere without notifying us — for the agreed term of exclusivity.

7. Confidentiality & Data Protection

• We maintain strict confidentiality in handling your personal data and transaction details; any data sharing is subject to compliance with UAE data protection laws, AML regulations, and with your informed consent.

• We implement organisational and technical safeguards to protect your data during storage, processing, transmission, or third-party sharing.

• We will not share or sell your data to unauthorised third parties. Data may be shared with relevant authorities, developers, lenders, trustees, or legal advisers where required to complete a transaction.

8. Liability, Disclaimers & Warranties

• Agency Role: We act as agents only. We do not guarantee future property values, rental yields, or investment returns — all figures are estimates and subject to market conditions.

• Due Diligence: While we perform due diligence, you remain responsible for verifying all legal, financial, structural, and valuation aspects independently (or via third-party professionals).

• Limitation of Liability: We disclaim all liability for losses or damages arising from market fluctuations, incomplete disclosures, third-party developer delays, or unforeseen events (economic, regulatory, natural).

• Scope: Our obligation is limited to services as agreed; we are not responsible for third-party failures (developers, banks, authorities) beyond what is contractually under our control.

9. Term & Termination

This agreement remains effective until:

1. Property sale/rental transaction is completed and commission paid; or

2. Either party gives 30 days’ written notice (for non-exclusive listings); or

3. Material breach which remains uncured for 14 days after written notice.

Upon termination, any obligations already arisen (e.g., buyer bindings, marketing costs, fees) remain payable. Confidentiality, data protection, and liability disclaimers survive termination indefinitely.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the United Arab Emirates and, where relevant, the laws of the emirate of Dubai.

• All disputes arising shall first be referred to mediation. If unresolved, disputes may be submitted to the competent courts in Dubai.

• By engaging with us, you accept jurisdiction of Dubai courts and waive objection to those courts based on venue or forum.

11. Amendments

We may amend these Terms from time to time — to reflect regulatory changes, market practices, or internal policies. We will notify you of material changes (e.g., via email or posting on our website), and your continued instruction/use after notification constitutes acceptance.

12. Contact & Licensing Information

Company: Whitehorse International – Real Estate Brokerage, Dubai, UAE
📧 info@whitehorseuae.com
📞 +971 50 153 7233
📱 WhatsApp: +971 58 128 0266
🏢 Office B-104, Block B, Al Goze Third, Dubai, UAE